Privacy Policy

When you interact with BDF Foodies—whether creating a buyer account, placing food orders, registering as a food seller, home chef, service provider, or delivery rider—we may collect the following details: • Personal Identification: Full name, phone number, email address, and profile picture. • Location & Delivery Data: Delivery address, selected district, and upazila. • Seller & Verification Details: Business name, National ID (NID), trade permits (where applicable), and menu information. • Automated Device & Log Information: IP address, device type, operating system, browser specifications, and usage interactions.

We use the collected information strictly for legitimate operational purposes: • Processing, managing, and tracking food orders from preparation to final delivery. • Facilitating communication between customers, sellers, and delivery personnel regarding order updates. • Conducting identity verification and maintaining safety standards for sellers, service providers, and riders. • Providing responsive customer care, handling inquiries, and resolving transaction or refund issues. • Protecting our platform against fraud, unauthorized access, and abusive conduct.

We prioritize data confidentiality: • Service Providers & Partners: Relevant details (such as recipient address and phone number) are only shared with the assigned seller and delivery rider solely for fulfilling orders. • Payment Processing: Financial payments are processed securely through licensed payment gateways (such as SSLCommerz); we do not store raw credit/debit card credentials. • No Sale of Personal Data: We never sell, rent, monetize, or trade your personal data with third-party advertisers. • Legal Compliance: We may disclose information if required under applicable Bangladeshi laws, court orders, or governmental regulations.

We implement robust technical and organizational security measures—including SSL/TLS data transmission encryption, access management, and secure database hosting—to defend against unauthorized disclosure, alteration, or destruction of your information. While no internet transmission is completely immune, we continuously audit and upgrade our defenses.

As a valued user, you have full control over your personal data: • You can review and update your contact details, profile, or store information at any time from your account dashboard. • You may opt out of promotional notifications or alerts. • You may request permanent deletion of your account and associated data by reaching out to our support desk.

If you have any questions, suggestions, or concerns regarding this Privacy Policy or your personal information, please write to our dedicated support team at [email protected].